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Tenant Grievance

Important - Please Read Below

We are committed to providing high quality resident communities and encourage feedback from our residents on issues impacting them. We ask that if you have a specific complaint that you are unable to resolve with your Property Manager, you complete a Tenant Grievance Report and follow the procedures outlined below.

Step 1

If your complaint is regarding a neighbor; try talking to that neighbor before involving management. Please attempt to resolve the complaint on your own.

Step 2
If you are unable to resolve your complaint, please complete and submit this form. The property manager will contact you (within 10 business days of receipt of your complaint) to request a time in which an informal meeting can be held. If an informal meeting is conducted, a decision regarding the outcome of your complaint will be made and you will be notified of this in writing within 10 business days of the meeting date. If you choose to leave an anonymous complaint, the property manager will be unable to respond to you, but they will investigate and try to remedy the issue causing the complaint. A copy of any applicable actions taken will be placed in your tenant file along with the corresponding grievance report.
Step 3
The regional manager will review your complaint as well as the actions taken by the on-site property manager, investigate your concerns, and respond to you within 10 days of receipt of the complaint. If your complaint is against another tenant, the matter will be considered confidential, and the outcome of any investigation will remain confidential.
Step 4
If the regional manager is unable to remedy your complaint, you may send a copy of the complaint to the Director of Operations at this address: 2000 E. 4th Street, Santa Ana, CA 92780
Step 5
The Director will review your complaint and the documentation of all investigating parties. The Director will decide as to the correct action or inaction to take concerning your complaint.
Notice: It is against the law for ThirtyOne50 Management to retaliate against anyone who files a grievance or cooperates in the investigation of a grievance.

Tenant Grievance Report

Instructions: Please complete the following information and click Submit. Please include your contact information and you will be contacted within 10 days. If you choose to leave an anonymous complaint, no response will be sent to you, but your complaint will be investigated.

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